How to Buy
Your tiles are manufactured in beautiful Vancouver Canada. Turnaround time is 14 business days after your order is placed.
We ship tiles using FedEx Ground. Each box covers 10 square feet is approximately 22 lbs. We will send you a tracking number as soon as the tiles are sent.
Sample kits ship using FedEx Overnight. Each sample kit contains a banner and a tile.
Should something happen to the tiles or sample kit on the way to the destination, please contact us right away as soon as possible. If you can take a picture of the problem, it will assist us in sorting everything out quickly.
Please contact us between 7:30 and 4:00 PST, M-F via email at firstname.lastname@example.org or call 1-800-667-1566.
All sizes are shown in nominal inches as we make the tile to exact metric sizes and convert to the nearest full inch. Allow 1/16" grout space between tiles. You can reach us at 1800 667 1566 if you need assistance (between 7:30 and 4:00 PST, M-F).
All tiles are sold in boxes containing 10 square feet. To calculate the quantity you will need to purchase, measure the length and width of the area you will be tiling. In inches, multiply the two measurements and divide by 1440. For example, your kitchen backsplash measures 92" long by 18" high, so 92 x 18 = 1656 / 1440 = 1.15. In this example you will need to order 2 boxes.
Remember to order at least 15% extra tiles to cover installation losses. Multiple outlets or a complicated pattern such as herringbone may cause additional waste.
Color samples are a true indication of the final color of your order. However, you can expect some color variation in all fired tile products.
We batch produce all of our glass tile per order. The amount of iron in the glass will vary case lot to case lot (even in low-iron glass), the ceramic glazes are all mixed per order based on the quantity required; both of which affect the final hue and tone of the color produced.
We strongly recommend ordering 10-15% overage per order to avoid being short on an installation. Reorders will not be from the same production run and will have slight variance in color.